Container Ease, by nature of its services (shipping containers overseas), likely wouldn’t have a traditional return and refund policy. However, they may offer options for cancellations, changes, or damaged goods during transport. Here’s a possible policy structure for Container Ease:
Container Ease Cancellation and Modification Policy
1. Cancellations and Refund
- We offer a 30 days return window after the container has been delivered.
- Cancellations before shipment: A full refund will be issued for cancellations requested before your container is loaded onto the vessel.
- Cancellations after shipment: Cancellations after shipment are generally not accepted. However, depending on the specific circumstances (e.g., if the container is still at the origin port), we may be able to offer a partial refund minus incurred fees (storage, processing, etc.). After which you will have to wait for delivery and follow the refund procedures.
2. Modifications
- Modifications before shipment: Modifications to your shipment details (e.g., destination port, cargo description) may be possible before shipment, subject to a modification fee.
- Modifications after shipment: Modifications after shipment are generally not possible due to logistical limitations.
3. Damaged Goods
- During Transport: In the case of damage to your cargo during transport, we will assist you in filing a claim with your cargo insurance provider (highly recommended). We may also offer administrative support in the claims process.
- Upon Arrival: If you discover damage upon arrival, you must immediately notify the destination port authorities and file a damage report within a set timeframe (typically 3-7 days) to initiate a claim.
4. Important Note
This policy is a general guideline. Specific terms and conditions related to cancellations, modifications, and damaged goods may vary depending on factors like the service type, shipment details, and international regulations.
For the most accurate and up-to-date information, Container Ease likely recommends you refer to their website, contact their customer service team, or consult your service contract for details specific to your shipment.
